Delivery Policy

Delivery Information

When placing your order and your suburb is not available, please select the collect order option and specify where you will be collecting from. Orders  that are being collected will be available for collection from 2.p.m. on the designated delivery day.

Orders will be delivered between 9.00 a.m. and 4 p.m., Monday to Friday and 9.00 a.m to 2 p.m Saturdays.

PLEASE ENSURE THAT THERE IS SOMEONE TO SIGN FOR THE DELIVERY. As we are delivering perishable products, it is important that your delivery is signed for, checked against the delivery note, and preferably refrigerated immediately (although our boxes will keep your order cool for a few hours if stored in a cool place.)

It may be a good idea to get your order delivered to your work address, if the order is on a Monday to Friday – if you prefer this, please make sure to enter your company and address details carefully (e.g. what floor you are on, what department etc.)

If there is nobody at the designated delivery address to receive your order, it will be taken to our facility for storage. The onus will be on you to collect the order from our facility and provide proof that you are the intended customer in order for us to release the goods to you. We will hold the order for 48 hours.